Dahabshiil Customer Portal

Getting Started 11

• How do I register?
• Why do we need to verify your Identity?
• What types of ID do you accept?
• Why was my ID documentation not accepted?
• What types of proof of address do you accept?

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Sending money 7

• Which countries can I send money from?
• Which countries can I send money to?
• What is the maximum I can remit in one transfer?
• How do I send money to someone abroad?
• What currencies do you accept payment in?

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Payments 6

• How soon will my money arrive
• What is the maximum I can remit in one transfer?
• How do I request a refund?
• How can I finance my transactions?
• What is money back guarantee?

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Managing Your Account 1

• How do I change my password?

Mobile Money 3

• Why is mobile money a good option?
• What is mobile money?
• Can money be sent to any mobile phone?

Security and Privacy 1

• What happens to my personal information after I upload it?

What if something goes wrong? 1

• How can I contact the Dahabshiil team?

Coronavirus Pandemic 4

• How to keep yourself and your family safe during the Covid-19 pandemic.
• I usually send money to cash pickup locations - what should I do during the Covid-19 pandemic?
• Dahabshiil’s Support Services during the Covid-19 pandemic.
• Our services during the Coronavirus (Covid-19) Pandemic.

Dirista Lacagta 7

• Waa maxay inta ugu badan ee aan diri karo halkii mar?
• Sidee ayuu qofka lacagta aan udiray ku heli karaa lacagta?
• Sideen lacag ugu diraa qof dibada jooga?
• Macluumaad noocee ah oo qaataha lacagta kusaabsan ayaan u baahanahay inaan bixiyo?
• Waa maxay lacagaha aad aqbashaan xaga lacag bixinta?

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Dirista Lacagta Inta Lagu Jiro Cudurka Caalamiga ee Covid-19 6

• Sida loo dhowro naftaada iyo qoyskaagaba inta lagu jiro cudurka faafay ee Covid-19.
• Caadi ahaan waxaan lacag u diraa meelaha lacagaha laga qaato, maxaan sameeya inta lagu jiro cudurka Covid-19?
• Sidee baan lacagta ugu diri karaa dalalka dibadda si aaminaad leh inta lagu jiro cudurka Covid-19?
• Adeegyada taageerada ee Dahabshiil ee caawinta macaamiisha inta lagu gudajiro aafa-mareenka Covid-19.
• Sidee ayeey xawaalada Dahabshiil u hubineeysaa in lacagaha aan diray ay gaadheen dadka aan u diray ee jooga dibadda?

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Bilaabida Barnaamijka Dahabshiil 10

• Sideen isu diiwaan galin karaa?
• Sidee ayaan u isticmaali karaa adeegga?
• Waa maxay xaqiijinta aqoonsiga?
• Waa maxay noocyaha aqoonsiga ee aad aqbashaan?
• Waa maxay sababta aan loo aqbalin dukumintiga aqoonsigayga?

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Bixinta 4

• Sideen u codsadaa lacag celin?
• Sideen lacagta aan dirayo u bixin karaa?
• Waa maxay damaanad-celinta lacagta?
• Waqti intee la eg ayeey qaadaneysaa inuu qaataha lacagta helo?

Lacagta Moobiiladda 3

• Lacag miyaa loo diri karaa taleefoon kasta?
• Maxay lacagta moobiilku u tahay ikhtiyaar fiican?
• Waa maxay lacagta mobiilku?

Maareynta Koontada 0

Amniga iyo Asturnaanta 2

• Maxaa ku dhacaya macluumaadkayga shaqsiyeed kadib markaan galiyo?
• Sideen ku ogaanayaa in lacagteydu eey aamin noqon doonto?

Maxaa Dhacaya Hadii Wax Qaldamaan 1

• Sideen ula xiriiri karaa kooxda Dahabshiil?