Payments

How soon will my money arrive
The delivery time will vary depending on the payout options per destination country: Bank account – from instant up to 3 business days. Mobile wallet ...
Sat, 5 Jun, 2021 at 6:03 AM
What is the maximum I can remit in one transfer?
Maximum transaction limits vary, depending on your selected destination, payment method and payout method. To find out how much you can send to your chose...
Sat, 5 Jun, 2021 at 6:04 AM
How do I request a refund?
To apply for a refund, please head to our contact page and fill out the form, selecting the “Request a refund” field, and we will log your request and inv...
Sat, 5 Jun, 2021 at 6:05 AM
How can I finance my transactions?
We accept credit cards and debit cards as payment methods. We now accept Visa and Mastercard, unfortunately, we do not accept Amex Cards.
Tue, 8 Jun, 2021 at 11:50 AM
What is money back guarantee?
Dahabshiil provides a money-back guarantee for any money that recipients do not receive within 7 days of the confirmation of payment.
Sat, 5 Jun, 2021 at 6:08 AM
How do I top up my electronic wallet?
Once you create your Dahabshiil account, you will automatically be assigned an electronic wallet. You can top up your wallet via your debit/credit card or...
Tue, 15 Jun, 2021 at 5:40 PM
What Are the Fees for Transferring Money?
Fees vary based on destination, amount, and payment method. Please use Dahabshiil's fee calculator for specific estimates on Dahabshiil.com. You can use...
Fri, 2 Aug, 2024 at 11:12 AM
What Are the daily Transfer Limits?
Limits depend on the destination and method of transfer. Once you enter the destination and amount in the app or website, you will be notified if it goes ab...
Fri, 2 Aug, 2024 at 11:16 AM
What Payment Methods Are Accepted?
Payments can be made via toping up your mobile e-wallet, credit/debit cards, and bank transfers on the app and website, depending on the location you are se...
Fri, 2 Aug, 2024 at 11:21 AM
Can I Track My Money Transfer?
You can track your transfer with the app or through Dahabshiil’s website. You can also contact customer service if you have any questions about your money t...
Fri, 2 Aug, 2024 at 11:22 AM