Dahabshiil Customer Portal
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English FAQs
Getting Started
15
How do I register?
Why do we need to verify your Identity?
What types of ID do you accept?
Why was my ID documentation not accepted?
What types of proof of address do you accept?
View all 15
Sending money
10
Which countries can I send money from?
Which countries can I send money to?
What is the maximum I can remit in one transfer?
How do I send money to someone abroad?
What currencies do you accept payment in?
View all 10
Payments
10
How soon will my money arrive
What is the maximum I can remit in one transfer?
How do I request a refund?
How can I finance my transactions?
What is money back guarantee?
View all 10
Managing Your Account
5
How do I change my password?
How do I close my account?
How do I make a complaint about Dahabshiil services?
What can I do when my account has been suspended?
Why was my account deactivated?
Mobile Money
3
Why is mobile money a good option?
What is mobile money?
Can money be sent to any mobile phone?
Security and Privacy
2
What happens to my personal information after I upload it?
How Secure Are Transactions with Dahabshiil?
What if something goes wrong?
2
How can I contact the Dahabshiil team?
What Customer Support Options Are Available?
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