Dahabshiil Customer Portal

Getting Started 11

• How do I register?
• Why do we need to verify your Identity?
• What types of ID do you accept?
• Why was my ID documentation not accepted?
• What types of proof of address do you accept?

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Sending money 7

• Which countries can I send money from?
• Which countries can I send money to?
• What is the maximum I can remit in one transfer?
• How do I send money to someone abroad?
• What currencies do you accept payment in?

View all 7

Payments 6

• How soon will my money arrive
• What is the maximum I can remit in one transfer?
• How do I request a refund?
• How can I finance my transactions?
• What is money back guarantee?

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Managing Your Account 1

• How do I change my password?

Mobile Money 3

• Why is mobile money a good option?
• What is mobile money?
• Can money be sent to any mobile phone?

Security and Privacy 1

• What happens to my personal information after I upload it?

What if something goes wrong? 1

• How can I contact the Dahabshiil team?

Coronavirus Pandemic 4

• How to keep yourself and your family safe during the Covid-19 pandemic.
• I usually send money to cash pickup locations - what should I do during the Covid-19 pandemic?
• Dahabshiil’s Support Services during the Covid-19 pandemic.
• Our services during the Coronavirus (Covid-19) Pandemic.