You can close your account with Dahabshiil by following these steps:

  1. Open the Dahabshiil mobile app and log in to your account.
  2. Navigate to the Profile menu.
  3. Tap on the "Close Account" button.
  4. Follow the on-screen instructions to request the closure of your account.

Please note the following important information:

  • Ensure you do not have any wallet balance or pending transactions before initiating the account closure process. Accounts with a wallet balance or pending transactions cannot be closed until these are resolved.
  • Once your account is closed, you will no longer be able to log in to this account.
  • As outlined in our privacy policy, we are required to retain your data for a period of 5 years.

If you have any questions or need further assistance, please contact our customer support team. You can contact our Customer Support team by opening the Dahabshiil mobile app and logging in to your account. Then, please navigate to the Profile menu and tap on the “Customer Support" button.