Dahabshiil Customer Portal
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Knowledge base
English FAQs
Getting Started
15
How do I register?
Why do we need to verify your Identity?
What types of ID do you accept?
Why was my ID documentation not accepted?
What types of proof of address do you accept?
View all 15
Sending money
10
Which countries can I send money from?
Which countries can I send money to?
What is the maximum I can remit in one transfer?
How do I send money to someone abroad?
What currencies do you accept payment in?
View all 10
Payments
10
How soon will my money arrive
What is the maximum I can remit in one transfer?
How do I request a refund?
How can I finance my transactions?
What is money back guarantee?
View all 10
Managing Your Account
5
How do I change my password?
How do I close my account?
How do I make a complaint about Dahabshiil services?
What can I do when my account has been suspended?
Why was my account deactivated?
Mobile Money
3
Why is mobile money a good option?
What is mobile money?
Can money be sent to any mobile phone?
Security and Privacy
2
What happens to my personal information after I upload it?
How Secure Are Transactions with Dahabshiil?
What if something goes wrong?
2
How can I contact the Dahabshiil team?
What Customer Support Options Are Available?
Coronavirus Pandemic
0
Somali FAQs
Dirista Lacagta
7
Waa maxay inta ugu badan ee aan diri karo halkii mar?
Sidee ayuu qofka lacagta aan udiray ku heli karaa lacagta?
Sideen lacag ugu diraa qof dibada jooga?
Macluumaad noocee ah oo qaataha lacagta kusaabsan ayaan u baahanahay inaan bixiyo?
Waa maxay lacagaha aad aqbashaan xaga lacag bixinta?
View all 7
Dirista Lacagta Inta Lagu Jiro Cudurka Caalamiga ee Covid-19
0
Bilaabida Barnaamijka Dahabshiil
10
Sideen isu diiwaan galin karaa?
Sidee ayaan u isticmaali karaa adeegga?
Waa maxay xaqiijinta aqoonsiga?
Waa maxay noocyaha aqoonsiga ee aad aqbashaan?
Waa maxay sababta aan loo aqbalin dukumintiga aqoonsigayga?
View all 10
Bixinta
4
Sideen u codsadaa lacag celin?
Sideen lacagta aan dirayo u bixin karaa?
Waa maxay damaanad-celinta lacagta?
Waqti intee la eg ayeey qaadaneysaa inuu qaataha lacagta helo?
Lacagta Moobiiladda
3
Lacag miyaa loo diri karaa taleefoon kasta?
Maxay lacagta moobiilku u tahay ikhtiyaar fiican?
Waa maxay lacagta mobiilku?
Maareynta Koontada
3
Sideen ubadalan karaa lambarkeyga sirta ah?
Sideen u xidhaa akoonkayga?
Waa maxay sababta loo xiray akontikayga?
Amniga iyo Asturnaanta
2
Maxaa ku dhacaya macluumaadkayga shaqsiyeed kadib markaan galiyo?
Sideen ku ogaanayaa in lacagteydu eey aamin noqon doonto?
Maxaa Dhacaya Hadii Wax Qaldamaan
1
Sideen ula xiriiri karaa kooxda Dahabshiil?
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